TENANT SERVICES
Your ideal rental, expertly managed
Already renting with Ham Kerr? Our dedicated Property Management team is here to support you. We’re committed to ensuring your home suits your lifestyle and needs, and we’re always here to help if you need anything along the way.
Meet your property manager
We are committed to providing personalised support for all your tenancy needs. To ensure dedicated time is available to address your specific questions and concerns, we require appointments for all tenancy-related discussions.
You can schedule appointments by contacting our Property Management Department at 03 9830 0990 or by emailing your property manager directly. While written requests are welcome for non-urgent matters, the detailed explanations and personalised guidance often required for tenancy advice are most effectively delivered in a scheduled meeting or via email.
For further information on renting, we recommend consulting the “Renting a Home” guide published by Consumer Affairs.
URGENT REPAIR ASSISTANCE
Your safety and comfort are our priority. We address urgent repairs quickly and efficiently. Report emergency repairs immediately for prompt action. Call us at 03 9830 0990 during normal hours. For information on how to get in touch with us and what qualifies as an urgent repair, see below:
What Constitutes an Urgent Repair?
The Residential Tenancies Act 1997 defines an urgent repair as:
- Burst water service.
- Blocked or broken toilet system.
- Serious roof leak.
- Gas leak.
- Dangerous electrical fault.
- Flooding or serious flood damage.
- Storm or fire damage.
- Essential service or appliance malfunction (hot water, water, cooking, heating, laundering)
- Gas, electricity, or water supply disruption
- Cooling appliance or service malfunction (if provided)
- Property failing to meet minimum standards
- Safety-related device malfunction (smoke alarm, pool fence)
- Appliance, fitting, or fixture causing water wastage
- Fault or damage making the property unsafe or insecure (including pests & dampness)
- Serious lift or staircase problem
HOW TO GET IN TOUCH DURING AFTER HOURS
Please call 132 500 to connect with the State Emergency Services (SES) directly if you need their assistance.
In the event of an emergency, such as a fire, dial 000 right away. They are prepared to handle non-medical emergencies like floods and storms.
Determining whether the situation qualifies as a true emergency is important. A situation constitutes an emergency only when property, safety, or life is in immediate danger. You can be responsible for paying for the callout and the repairs if the fix doesn’t qualify as an urgent repair.
Plumbing
- Hames Reid Master Plumbers - 03 9853 3699
- Beaut Plumbing - 0419 116 388
Plumbing
- Circuitech Electrical Solutions - 04 1109 8825
- Electrical Services Melbourne - 04 1244 8157
Locksmith
- Kon the Locksmith - 0412 558 850
Glazier
- ASAP Glass -1300 734 584
- Warrandyte Glass - 0418 369 294
General
- J&E Total Maintenance Services - 0407 546 919
- JJS Services - 0419 337 527
NON-URGENT REPAIR ASSISTANCE
To report a non-urgent maintenance issue, please inform our office via email as soon as you become aware of the problem.
In your email, please provide a detailed description of the issue and photos, if available.
This information will assist us in determining the best course of action and allow us to seek instructions from your Rental Provider.
Please do not contact any tradespeople directly regarding non-urgent repairs.
VACATING YOUR RENTAL PROPERTY
Please give written notice via email at least 28 days before your planned departure date to guarantee a seamless move-out process. For fixed-term leases, the 28-day notice must align with the lease expiration date.
You must include the address of the property, tenant names, and when you plan to leave in your notice.
Within 48 hours, we will confirm receipt and offer further information about the vacating procedure. To confirm receipt of your notice, please contact our office at 03 9830 0990 if you do not receive a response within 48 hours. Rental payments will continue to accrue until all keys are surrendered or your date of departure, whichever occurs first.
TENANCY RESOURCES
Access our essential forms below to streamline your tenancy process. Submit your request, and our team will promptly get back to you.
Please note that the application above is in PDF Format. If you do not already have the free Acrobat Reader application installed on your computer, you will first need to download it before viewing this Tenancy Application.
